Terms of Use

Introduction and Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of the SafeMyCrypto Mini-App (the “Platform”), a secure Telegram-based application. The Platform is designed to assist individuals affected by cryptocurrency fraud in evaluating the likelihood of fund recovery and accessing specialized support services through a combination of blockchain forensics, investigative reporting, and law enforcement guidance.

By accessing, registering for, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as any additional guidelines, policies, or rules that may be posted or communicated by the Operator from time to time. If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a binding agreement between you and the Operator, effective as of 18 June 2025. Your continued use of the Platform following any changes to these Terms will constitute your acceptance of those changes.

If you have any questions regarding these Terms, please contact [email protected].

Eligibility

To access or use the Platform, you must:

Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
Have the legal capacity to enter into binding contracts;
Not be a person barred from using the Platform under the laws of your jurisdiction or any other applicable law;

By registering for or using the Platform, you represent and warrant that you meet all of the above eligibility requirements. The Operator reserves the right to refuse access to, or use of, the Platform to any person or entity at its sole discretion, including where use would violate applicable law or these Terms.

Description of Services

The Platform provides a suite of services designed to assist users in evaluating and pursuing the potential recovery of cryptocurrency assets lost to fraud. The services are delivered through a secure, Telegram-based interface and are structured to offer both informational and practical support. The key features of the Platform are as follows:

1. Case Submission

Users may initiate a case by submitting relevant information regarding the suspected fraudulent incident. This includes, but is not limited to, transaction hashes, wallet addresses, and a description of the circumstances surrounding the loss. Users are responsible for ensuring the accuracy and completeness of all information provided during this process.

2. Probability Assessment

Upon receipt of a case submission, the Platform utilizes proprietary blockchain forensic tools and investigative methodologies to analyze the provided data. Based on forensic indicators, known exchange involvement, and other relevant factors, the Platform generates a recovery probability score. This score is intended to provide users with an informed assessment of the likelihood of fund recovery but does not constitute a guarantee or prediction of any specific outcome.

3. Package Selection

Following the probability assessment, users are presented with service package options. These may include, but are not limited to:

A basic “Start” plan, offering preliminary analysis and guidance;
A comprehensive “Recover” plan, providing in-depth investigative support, reporting, and law enforcement liaison services.

Each package is accompanied by a clear description of included services, pricing, and any applicable terms.

4. Invoice Generation

Upon selection of a service package, the Platform issues a smart invoice reflecting the chosen plan and associated fees. The invoice will specify the amount due, payment instructions, and any additional terms relevant to the transaction.

5. Payment Processing

Users are required to remit payment in cryptocurrency as specified in the invoice to activate the selected support services. Payment must be made in accordance with the instructions provided, and services will not commence until payment is confirmed. In certain cases, a commission-based or success fee structure may apply, whereby an additional fee is payable upon the successful blocking or recovery of funds.

6. Support Services

Once payment is received, the Platform provides the services corresponding to the selected package. These may include blockchain forensic analysis, preparation of investigative reports, guidance on legal and law enforcement procedures, and ongoing support throughout the recovery process. The Platform’s role is to facilitate and maximize the potential for recovery through structured, compliant, and expert-driven means.

No Guarantee of Recovery: The Platform does not guarantee the return of any funds or the success of any recovery efforts. All services are provided on a best-efforts basis, leveraging available tools and expertise to assist users in pursuing potential remedies.

The Operator reserves the right to modify, suspend, or discontinue any aspect of the services at its sole discretion, with or without notice, subject to applicable law.

User Responsibilities and Conduct

1. Accuracy of Information

You agree to provide true, accurate, current, and complete information at all times when using the Platform, including but not limited to during case submission, registration, and any subsequent communications. You are solely responsible for ensuring that all information and documentation you provide is accurate and not misleading. The Operator is not responsible for any consequences arising from your failure to provide accurate or complete information.

2. Proper Use of the Platform

You agree to use the Platform solely for its intended purpose as described in these Terms and in accordance with all applicable laws and regulations. Without limiting the generality of the foregoing, you shall not:

Use the Platform for any unlawful, fraudulent, or malicious purpose;
Submit false, misleading, or fraudulent information or documentation;
Attempt to gain unauthorized access to any part of the Platform, accounts, computer systems, or networks connected to the Platform;
Interfere with or disrupt the operation or security of the Platform or any related systems;
Use any automated means, including bots, scripts, or data mining tools, to access, monitor, or copy any part of the Platform without the Operator’s prior written consent;
Engage in any activity that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use of the Platform.

3. Compliance with Laws

You are responsible for ensuring that your use of the Platform complies with all applicable local, national, and international laws and regulations, including but not limited to those relating to anti-money laundering (AML), counter-terrorism financing, sanctions, and data protection. You must not use the Platform if such use would violate any law or regulation applicable to you.

4. Cooperation with Investigations

You agree to cooperate fully with the Operator in any investigation of suspected unlawful, fraudulent, or improper activity in connection with your use of the Platform. The Operator reserves the right to suspend or terminate your access to the Platform, or to take any other action it deems appropriate, if it suspects or determines that you have violated these Terms or any applicable law.

5. Consequences of Breach

Any violation of this section may result in the suspension or termination of your access to the Platform, forfeiture of any fees paid, and/or legal action. You will be solely responsible for any damages, losses, or liabilities arising from your breach of these Terms or any applicable law.

Payment Terms and Fees

1. Service Packages and Pricing

The Platform offers multiple service packages, including but not limited to a basic “Start” plan and a comprehensive “Recover” plan. Each package is accompanied by a clear description of included services, pricing, and any applicable terms. The Operator reserves the right to modify the available packages, features, and pricing at any time, provided that such changes will not affect services already purchased and paid for prior to the effective date of the change.

2. Invoicing and Payment Methods

Upon selection of a service package, the Platform will generate a smart invoice specifying the amount due, payment instructions, and any additional terms relevant to the transaction. All payments must be made in cryptocurrency, as specified in the invoice. The Operator does not accept fiat currency or any other forms of payment unless expressly stated otherwise.

Services will not commence until the Operator has received and confirmed full payment of the invoiced amount. Users are solely responsible for ensuring that payments are made in accordance with the instructions provided and for any transaction fees or costs associated with the transfer of cryptocurrency.

3. Success Fee and Commission-Based Arrangements

In certain cases, a commission-based or success fee structure may apply, whereby an additional fee is payable upon the successful blocking or recovery of funds. The specific terms, percentage, and conditions of any such success fee will be clearly disclosed to the user prior to engagement and set forth in the relevant invoice or service agreement. Payment of any success fee is due immediately upon the occurrence of the triggering event, as defined in the applicable agreement.

4. Refund Policy

All payments made to the Operator are non-refundable, except as expressly required by applicable law or as otherwise stated in these Terms. The Platform does not guarantee the recovery of any funds, and fees paid for services rendered, including investigative analysis, reporting, or support, are not contingent upon the outcome of any recovery efforts.

5. Changes to Fees and Payment Terms

The Operator reserves the right to change its fees, pricing structure, or payment terms at any time, subject to providing reasonable notice to users where required by law. Any such changes will not affect services already purchased and paid for prior to the effective date of the change.

6. Taxes and Withholding

You are solely responsible for determining and fulfilling any tax obligations that may arise in connection with your use of the Platform, including but not limited to value-added tax (VAT), goods and services tax (GST), or other applicable taxes. The Operator shall not be responsible for withholding, collecting, reporting, or remitting any taxes on your behalf unless required by applicable law.

7. Failure to Pay

Failure to pay any fees or amounts due in accordance with these Terms may result in the suspension or termination of your access to the Platform and its services, at the Operator’s sole discretion. The Operator reserves all rights to pursue any remedies available at law or in equity to recover unpaid amounts.

Disclaimers and Limitation of Liability

1. No Guarantee of Recovery or Outcome

You expressly acknowledge and agree that the Platform, its services, and any information, assessments, or guidance provided are intended solely to assist users in evaluating and pursuing potential recovery of cryptocurrency assets. The Operator does not guarantee, represent, or warrant that any funds will be recovered, that any particular outcome will be achieved, or that the use of the Platform will result in any specific benefit or result. All services are provided on a best-efforts basis, utilizing available tools and expertise, but outcomes are inherently uncertain and subject to factors beyond the Operator’s control.

2. Informational and Supportive Nature

The Platform and its services are provided for informational and support purposes only. Nothing on the Platform constitutes legal, financial, investment, or other professional advice. Users are solely responsible for making their own decisions and for seeking independent advice as they deem necessary. The Operator disclaims any responsibility for actions taken or not taken based on information or services provided through the Platform.

3. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator, its affiliates, directors, officers, employees, agents, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, loss of opportunity, or any other damages or losses, whether in contract, tort (including negligence), strict liability, or otherwise, arising out of or in connection with:

Your access to or use of, or inability to access or use, the Platform or any services;
Any reliance on information, assessments, or guidance provided by the Platform;
Any errors, omissions, interruptions, defects, delays, or failures in the Platform’s operation or services;
Any unauthorized access to or alteration of your data or transmissions;
Any acts or omissions of third parties, including but not limited to exchanges, law enforcement, or other service providers.

This limitation applies even if the Operator has been advised of the possibility of such damages.

4. Exclusions and Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the Operator’s liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.

5. Assumption of Risk

You acknowledge and accept that the use of the Platform involves inherent risks, including but not limited to the volatility of cryptocurrency markets, the risk of loss of digital assets, and the uncertainty of legal and regulatory outcomes. You assume full responsibility for all risks associated with your use of the Platform and any actions you take based on the services or information provided.

Intellectual Property Rights

1. Ownership of Platform and Content

All rights, title, and interest in and to the SafeMyCrypto Mini-App, including but not limited to its software, source code, algorithms, user interface, design, text, graphics, logos, trademarks, service marks, trade names, and all other content or materials provided are and shall remain the exclusive property of the Operator or its licensors. Except for the limited rights expressly granted to you under these Terms, no rights or licenses are granted to you, whether by implication, estoppel, or otherwise.

2. Limited License to Users

Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for its intended purpose as described herein. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any part thereof, except as expressly permitted by applicable law notwithstanding this limitation.

3. User-Generated Content and Data

By submitting any information, data, documentation, or other materials to the Platform, including but not limited to transaction hashes, wallet details, case descriptions, or communications (“User Content”), you grant the Operator a worldwide, royalty-free, non-exclusive license to use, reproduce, process, adapt, publish, transmit, and display such User Content solely for the purpose of providing, maintaining, and improving the Platform and its services, and as otherwise required to comply with applicable law.

You represent and warrant that you have all necessary rights, licenses, and permissions to submit such User Content and to grant the foregoing license. The Operator does not claim ownership of your User Content, but you acknowledge that the Operator may aggregate, anonymize, or otherwise use User Content for analytical, research, or service improvement purposes, provided that such use does not identify you personally except as required to provide the services or comply with legal obligations.

4. Trademarks and Branding

All trademarks, service marks, trade names, logos, and other branding elements displayed on or in connection with the Platform are the property of the Operator or its licensors. You may not use, reproduce, or display any such marks without the prior written consent of the Operator.

5. Feedback

If you provide the Operator with any feedback, suggestions, ideas, or other information regarding the Platform or its services (“Feedback”), you acknowledge and agree that the Operator may use such Feedback for any purpose, including but not limited to improving or developing products and services, without any obligation to you. You hereby assign to the Operator all right, title, and interest in and to any Feedback provided, to the extent permitted by law.

6. Reservation of Rights

All rights not expressly granted to you under these Terms are reserved by the Operator and its licensors. Any unauthorized use of the Platform or its content may violate intellectual property laws and result in civil or criminal liability.

Confidentiality and Data Privacy

1. Collection and Use of User Data

The Operator collects and processes certain personal and transactional information provided by users in connection with the use of the Platform, including but not limited to transaction hashes, wallet addresses, case descriptions, contact information, and any supporting documentation (“User Data”). This data is collected for the primary purpose of providing, maintaining, and improving the services offered through the Platform, including case assessment, investigative support, and communication with users.

User Data may also be used for internal analytics, service improvement, compliance with legal obligations, and to protect the integrity and security of the Platform. Where possible, the Operator may aggregate or anonymize User Data for research, analytical, or statistical purposes, provided that such use does not identify individual users except as required to provide services or comply with legal obligations.

2. Confidentiality Obligations

The Operator acknowledges the sensitive nature of User Data and undertakes to treat all such information as confidential, subject to the terms of these Terms and applicable law. The Operator will not disclose User Data to any third party except:

As necessary to provide the services requested by the user (including to service providers or partners acting on behalf of the Operator, subject to appropriate confidentiality obligations);
As required by applicable law, regulation, court order, or governmental authority;
To law enforcement or regulatory authorities where the Operator, in good faith, believes such disclosure is necessary to comply with legal obligations or to protect the rights, property, or safety of users, the Operator, or others;
With the user’s express consent.

The Operator will take reasonable steps to ensure that any third parties to whom User Data is disclosed are bound by confidentiality and data protection obligations consistent with these Terms.

3. Data Security

The Operator implements reasonable technical and organizational measures designed to protect User Data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to, encryption, access controls, and secure data storage practices. However, no method of transmission or storage is completely secure, and the Operator cannot guarantee absolute security of User Data. Users acknowledge and accept this inherent risk.

4. Data Retention

User Data will be retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal or regulatory requirements, to resolve disputes, or to enforce these Terms. The Operator may retain anonymized or aggregated data for analytical or research purposes beyond the period of active service provision, provided such data does not identify individual users.

5. User Rights

Subject to applicable law, users may have certain rights regarding their User Data, including the right to access, correct, update, or request deletion of their personal information. Users may exercise these rights by contacting the Operator at [email protected]. The Operator will respond to such requests in accordance with applicable legal requirements and may require verification of identity before processing any request.

6. Compliance with Data Protection Laws

The Operator is committed to complying with all applicable data protection and privacy laws, including but not limited to the laws of the United Arab Emirates and any other jurisdiction that may apply to the processing of User Data. Where required, the Operator will implement additional safeguards or procedures to ensure compliance with such laws.

7. International Data Transfers

User Data may be processed and stored in jurisdictions outside the user’s country of residence, including in countries that may not provide the same level of data protection as the user’s home jurisdiction. By using the Platform, users consent to the transfer, processing, and storage of their data in such jurisdictions, subject to the Operator’s compliance with applicable law and these Terms.

8. Changes to Data Privacy Practices

The Operator reserves the right to update or modify its data privacy practices from time to time. Any material changes will be communicated to users in accordance with the procedures set forth in these Terms.

Indemnification

1. User Indemnity Obligations

You agree to indemnify, defend, and hold harmless SafeMyCrypto, its affiliates, directors, officers, employees, agents, representatives, licensors, and service providers (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:

Your access to or use of the Platform or any services provided thereon;
Your violation or alleged violation of these Terms or any applicable law or regulation;
Any User Content or information you submit, post, transmit, or otherwise make available through the Platform, including but not limited to claims of infringement, misappropriation, or violation of any intellectual property, privacy, or other rights of any third party;
Your fraud, negligence, willful misconduct, or other improper or unlawful conduct in connection with your use of the Platform;
Any dispute or issue between you and any third party.

2. Defense and Cooperation

The Indemnified Parties reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate fully with the Indemnified Parties in the defense of any such claim, including providing all information and assistance reasonably requested. You shall not settle any claim or matter subject to indemnification without the prior written consent of the Operator, which shall not be unreasonably withheld.

3. Survival

Your indemnification obligations under this section shall survive the termination or expiration of these Terms and your use of the Platform.

Changes to Terms of Use

1. Right to Modify Terms

The Operator reserves the right, at its sole discretion, to update, modify, or amend these Terms of Use at any time. Any such changes may be made to reflect updates in the Platform’s features, legal or regulatory requirements, business practices, or for any other reason deemed necessary by the Operator.

2. Notification of Changes

Material changes to these Terms will be communicated to users by one or more of the following methods:

Posting a notice within the Platform or on the official website;
Sending an email or other electronic communication to the contact information provided by the user;
Any other method reasonably designed to provide notice to users.

The Operator will indicate the effective date of the updated Terms at the beginning of the document.

3. Effective Date and Acceptance

Unless otherwise specified, changes to these Terms will become effective upon posting or as otherwise indicated in the notice. Your continued access to or use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Platform immediately.

4. User Responsibility

It is your responsibility to review these Terms periodically for any updates or changes. The Operator encourages users to check the Terms regularly to ensure awareness of any modifications.

Miscellaneous Provisions

1. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.

2. Entire Agreement

These Terms, together with any additional policies, guidelines, or agreements expressly incorporated by reference, constitute the entire agreement between you and the Operator with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to such subject matter.

3. Waiver

No waiver by the Operator of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Operator to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

4. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of the Operator. The Operator may assign or transfer its rights and obligations under these Terms, in whole or in part, without restriction and without notice to you.

5. Force Majeure

The Operator shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, power failures, internet or telecommunications outages, or other events of force majeure. In such cases, the Operator’s obligations shall be suspended for the duration of the event.

6. No Third-Party Beneficiaries

Except as expressly provided herein, these Terms are for the sole benefit of you and the Operator and do not confer any rights or remedies upon any other person or entity.

7. Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between you and the Operator. Each party acts solely as an independent contractor.

8. Headings

Section headings in these Terms are for convenience only and shall not affect the meaning or interpretation of any provision.

9. Interpretation

These Terms shall be interpreted fairly in accordance with their plain meaning and not strictly for or against either party, regardless of which party drafted the Terms.

10. Survival

Any provisions of these Terms that by their nature should survive termination or expiration (including, but not limited to, disclaimers, limitations of liability, indemnification, intellectual property, confidentiality, and governing law) shall survive and continue in full force and effect.

Signature and Acknowledgment

By accessing, registering for, or using the SafeMyCrypto Mini-App, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use, as amended from time to time. Your continued use of the Platform following any updates to these Terms constitutes your ongoing acceptance and agreement.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such an entity to these Terms, and in such case, “you” and “your” will refer to that entity.

If a written or electronic acknowledgment is required for certain users or transactions, such acknowledgment may be provided by signing below or by any other method specified by the Operator.