Privacy Policy

Introduction

This Privacy Policy describes how your personal information is collected, used, stored, and protected when you access or use the SafeMyCrypto Telegram Mini-Application and related services (collectively, the “Services”). The purpose of this document is to provide transparency regarding our data practices and to inform you of your rights and choices in relation to your personal data.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should refrain from using our Services.

This Privacy Policy applies to all users of the SafeMyCrypto Mini-App and any associated platforms or services provided by us. It is intended to comply with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) where applicable, and relevant local laws in the United Arab Emirates

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected]

Information We Collect

We collect both personal and non-personal information to provide, maintain, and improve the SafeMyCrypto Mini-App and related services. The types of information we collect include:

1. Information You Provide Directly

When you use our Services, you may be asked to submit certain information, including but not limited to:

Contact Information: Such as your name, email address, and phone number.
Case Details: Information related to your case submission, including transaction hashes, wallet addresses, descriptions of the incident, and any supporting evidence or documentation you choose to provide.
Payment Information: Details necessary to process payments, such as cryptocurrency wallet addresses and transaction confirmations.
Other Communications: Any additional information you provide when communicating with us, including inquiries, feedback, or support requests.

You are responsible for ensuring that all information you provide is accurate, complete, and up to date. Submission of false or misleading information may result in the rejection of your case or termination of access to the Services.

2 Information Collected Automatically

When you access or use the SafeMyCrypto Mini-App, we may automatically collect certain technical and usage information, including:

Device Information: Details about the device and software you use to access the Services, such as device type, operating system, browser type, and unique device identifiers.
Usage Data: Information about your interactions with the Mini-App, including access times, pages viewed, features used, and referring URLs.
Log Data: Internet protocol (IP) addresses, timestamps, and other diagnostic data related to your use of the Services.
Location Data: Approximate location information derived from your IP address or device settings, where permitted by law and your device preferences.

3. Information from Third Parties

We may receive information about you from third-party sources, such as payment processors, blockchain analytics providers, or law enforcement agencies, as necessary to verify transactions, investigate cases, or comply with legal obligations.

4. Aggregated and Anonymized Data

We may aggregate or anonymize information so that it cannot reasonably be used to identify you. Such data may be used for analytics, research, or service improvement purposes.

If you have any questions about the information we collect, please contact us at [email protected].

How We Use Your Information

We use the information we collect for the following purposes:

1. Providing and Operating the Services

To process and evaluate case submissions, including analyzing transaction data, wallet addresses, and supporting evidence.
To generate recovery probability assessments and provide tailored service offers.
To process payments, issue invoices, and manage service activation and upgrades.
To communicate with you regarding your case, service status, and support inquiries.

2. Improving and Personalizing the Platform

To monitor, analyze, and enhance the performance, functionality, and security of the SafeMyCrypto Mini-App and related services.
To conduct research, analytics, and statistical analysis to better understand user needs and improve our offerings.
To personalize your experience and present relevant content or service options.

3. Communication

To respond to your requests, questions, and feedback.
To send you important information about your account, transactions, or changes to our services and policies.
To provide customer support and resolve disputes.

4. Legal and Regulatory Compliance

To comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and fraud prevention requirements.
To cooperate with law enforcement, regulatory authorities, or other third parties as required by law or in connection with legal claims or investigations.

5. Security and Fraud Prevention

To detect, prevent, and address security incidents, fraudulent activities, or violations of our Terms and Conditions.
To protect the rights, property, or safety of users, our company, or others.

6. Other Lawful Purposes

To aggregate or anonymize data for analytics, research, or reporting, provided such data cannot reasonably be used to identify you.
For any other purpose disclosed to you at the time your information is collected or with your consent.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing you notice and, where required, obtaining your consent.

If you have questions about how your information is used, please contact us at [email protected].

Sharing of Information

We are committed to protecting your privacy and only share your personal information in limited circumstances, as described below:

1. Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating, maintaining, and improving the SafeMyCrypto Mini-App and related services. These providers may include:

Payment processors to facilitate transactions and verify payments;
Blockchain analytics and investigative partners to support case evaluation and recovery efforts;
IT and security providers to ensure the integrity and security of our systems;
Customer support and communication platforms.

All such third parties are required to process your information only as necessary to provide their services to us and are bound by contractual obligations to maintain the confidentiality and security of your data.

2. Legal and Regulatory Disclosures

We may disclose your information to law enforcement agencies, regulatory authorities, courts, or other third parties if we believe such disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes;
Respond to valid requests, subpoenas, court orders, or government investigations;
Enforce our Terms and Conditions or protect our rights, property, or safety, or those of our users or others;
Detect, prevent, or address fraud, security, or technical issues.

Where legally permissible, we will take reasonable steps to notify you before disclosing your information in response to such requests.

3. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will ensure that any recipient of your data is bound by privacy obligations consistent with this Privacy Policy.

4. With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy only with your explicit consent.

5. Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for analytics, research, or service improvement purposes.

6. Data Protection Measures

Whenever we share your information with third parties, we implement appropriate safeguards to protect your data, including:

Limiting the information shared to what is strictly necessary;
Requiring third parties to adhere to confidentiality and data protection obligations;
Conducting due diligence on service providers’ data security practices.

We do not sell, rent, or otherwise disclose your personal information to third parties for their own marketing purposes.

If you have questions about how your information may be shared, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and ensure the security and proper functioning of the SafeMyCrypto Mini-App and related services.

1. What Are Cookies and Tracking Technologies?

Cookies are small data files stored on your device when you access or use online services. In addition to cookies, we may use web beacons, pixels, local storage, and other tracking technologies to collect and store information about your interactions with our Services.

2. Types of Cookies and Technologies We Use

Essential Cookies: These cookies are necessary for the operation of the Mini-App and enable core features such as authentication, security, and user session management. Without these cookies, certain functionalities may not be available.
Analytics and Performance Cookies: These cookies help us understand how users interact with the Mini-App, including which features are most used, how users navigate the platform, and any errors encountered. This information is used to improve the performance and usability of our Services.
Functionality Cookies: These cookies remember your preferences and settings to provide a more personalized experience.
Third-Party Cookies: Some features or integrations may rely on third-party service providers who may set their own cookies or tracking technologies in connection with the Services. We require such third parties to comply with applicable data protection obligations.

3. Use of Cookies in the Telegram Environmen

As the SafeMyCrypto Mini-App operates within the Telegram platform, certain cookie and tracking functionalities may be subject to Telegram’s technical limitations and privacy practices. We do not control how Telegram or your device’s operating system may use cookies or similar technologies. For more information, please refer to Telegram’s privacy policy and your device settings.

4. Purposes of Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

To authenticate users and maintain secure sessions;
To remember user preferences and settings;
To analyze usage and performance to improve our Services;
To detect and prevent fraudulent or unauthorized activity;
To comply with legal and regulatory requirements.

5. Managing Cookies and Tracking Preferences

You may have the ability to manage or disable cookies and similar technologies through your browser or device settings. Please note that disabling certain cookies may affect the functionality and availability of the Mini-App and related services.

For more information on how to manage cookies, consult your browser’s help documentation or device settings. If you have questions about our use of cookies and tracking technologies, please contact us at [email protected].

6. Updates to This Section

We may update our use of cookies and tracking technologies from time to time. Any changes will be reflected in this Privacy Policy, and your continued use of the Services constitutes your acceptance of such changes.

Data Storage and Security

We are committed to safeguarding your personal information and employ a combination of technical, administrative, and physical measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

1. Data Storage

Location: Your personal information is stored on secure servers operated by us or our trusted service providers. These servers may be located within the United Arab Emirates or in other jurisdictions, subject to applicable data protection laws.
Data Minimization: We only retain information that is necessary for the purposes described in this Privacy Policy and our Terms and Conditions. Non-essential data is either not collected or is promptly deleted or anonymized.

2. Security Measures

Encryption: Sensitive data, including payment and case-related information, is protected using industry-standard encryption protocols during transmission and, where applicable, at rest.
Access Controls: Access to personal information is strictly limited to authorized personnel who require such access to perform their duties. All staff and service providers are bound by confidentiality and data protection obligations.
Monitoring and Auditing: We regularly monitor our systems for potential vulnerabilities and unauthorized activities. Security audits and assessments are conducted to ensure ongoing protection of your data.
Physical Security: Where applicable, physical safeguards are implemented to prevent unauthorized access to facilities and hardware storing personal information.

3. Data Retention

Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
Deletion and Anonymization: When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

4. User Responsibilities

While we implement reasonable measures to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorized access or security breach.

5. Incident Response

In the event of a data breach or security incident affecting your personal information, we will take appropriate steps to mitigate the impact and, where required by law, notify you and relevant authorities in a timely manner.

If you have questions about our data storage or security practices, or if you believe your information may have been compromised, please contact us at [email protected].

User Rights and Choices

We are committed to ensuring that you have meaningful control over your personal information. Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your data:

1. Right of Access

You have the right to request confirmation as to whether we process your personal information and, if so, to access a copy of the data we hold about you, along with information about how it is used.

2. Right to Rectification

You may request correction of any inaccurate or incomplete personal information that we hold about you. We will take reasonable steps to ensure that your data is accurate and up to date.

3. Right to Erasure (“Right to Be Forgotten”)

You may request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable). Please note that we may retain certain information as required by law or for legitimate business purposes, such as compliance with anti-money laundering regulations or the resolution of disputes.

4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain conditions, for example, if you contest the accuracy of the data or object to its processing.

5. Right to Data Portability

Where applicable, you may request to receive your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted to another data controller, where technically feasible.

6. Right to Object

You may object to the processing of your personal information where we rely on legitimate interests as the legal basis for processing. We will comply with your request unless we have compelling legitimate grounds to continue processing or where it is necessary for legal claims.

7. Right to Withdraw Consent

If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a competent supervisory authority in your jurisdiction.

9. Exercising Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We may require you to verify your identity before fulfilling your request. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that certain rights may be subject to limitations or exceptions under applicable law. If we are unable to comply with your request, we will provide you with an explanation.

If you have any questions about your rights or how to exercise them, please contact us at [email protected].

Children’s Privacy

If we become aware that we have inadvertently collected personal information from a child or minor without appropriate consent or in violation of applicable laws, we will take prompt steps to delete such information from our records. If you believe that a child or minor has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

By using the SafeMyCrypto Mini-App, you represent and warrant that you meet the minimum age requirements set forth in our Terms and Conditions. We reserve the right to take appropriate measures, including terminating access to the Services, if we discover that a user does not meet these eligibility criteria.

Legal Compliance

We are committed to ensuring that all personal information collected, processed, and stored through the SafeMyCrypto Mini-App and related services is handled in strict accordance with applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR) where applicable, and the relevant data protection laws of the United Arab Emirates.

1. Lawful Basis for Processing

We process your personal information only when there is a lawful basis to do so, which may include:

Your Consent: Where you have provided explicit consent for specific processing activities.
Contractual Necessity: Where processing is necessary to perform our contractual obligations to you or to take steps at your request prior to entering into a contract.
Legal Obligation: Where processing is required to comply with applicable laws, regulations, or legal processes, including anti-money laundering and fraud prevention requirements.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided that such interests are not overridden by your fundamental rights and freedoms.

2. Cross-Border Data Transfers

Your personal information may be transferred to, stored, or processed in jurisdictions outside of your country of residence. In such cases, we implement appropriate safeguards to ensure that your data is protected in accordance with applicable legal requirements, such as contractual clauses or other recognized mechanisms.

3. Ongoing Compliance and Updates

We regularly review and update our data protection practices to ensure ongoing compliance with evolving legal and regulatory requirements. Any material changes to our data processing activities or this Privacy Policy will be communicated to you in accordance with the procedures set forth herein.

4. Cooperation with Authorities

We cooperate fully with data protection authorities and other regulatory bodies as required by law. If you have concerns regarding our compliance with applicable data protection laws, you may contact us at [email protected], or lodge a complaint with the relevant supervisory authority in your jurisdiction.

If you have any questions about our legal compliance or how your personal information is protected, please contact us at [email protected]

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the features of the SafeMyCrypto Mini-App and related services.

1. Notification of Changes

Any changes to this Privacy Policy will be posted on the SafeMyCrypto Mini-App, our website, or communicated to you through other appropriate channels. The updated Privacy Policy will indicate the “Effective Date” at the top of the document. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

2. Acceptance of Changes

Your continued use of the SafeMyCrypto Mini-App and related services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should discontinue your use of the Services.

3. Material Changes

If we make material changes to the way we process your personal information, we will provide additional notice as required by applicable law, which may include direct notification via email or prominent notice within the Mini-App.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your rights as described herein, please contact us using the details below:

Email: [email protected]

We encourage you to contact us for any inquiries related to your data, including requests to access, correct, delete, or restrict the processing of your personal information, or to withdraw consent where applicable. We will respond to your request in accordance with applicable data protection laws and within a reasonable timeframe.

If you wish to exercise your data rights, please include sufficient information to verify your identity and specify the nature of your request to help us process it efficiently.

For additional information about our data practices or to raise a concern, you may also contact us at the email address provided above.