Privacy policy

Effective Date: 21 October 2024

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we ("we," "us," or "our") collect, use, and protect the data you provide when using our website ("Website") and Telegram mini-application ("Application"). The primary function of the Website and Application is to collect reports with extended data on theft cases, including victim information, transaction details, and incident descriptions.
By accessing or using our services, you agree to the terms outlined in this policy. We encourage you to review this Privacy Policy carefully to understand how your information is handled.

1. Introduction

This Privacy Policy ("Privacy Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, "Personal Data" information that on its own, or in combination with other available information, can distinguish an individual.

We are committed to protecting your privacy in accordance with the highest level of privacy regulation. In order to comply with legal regulations governing the protection of personal data, including the GDPR, We are the controllers of the data that we receive and process so that You can safely use our services. This policy applies to all our websites and domains.

This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party's own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

2. Definitions of terms and references to legal norms

Personal data: Any information that allows the identification of an individual, directly or indirectly, either alone or in combination with other information, is considered information that allows the discovery or identification of an individual.

Usage data: The Application, as well as third-party services used by our Website or Application, automatically collect information about Users, including, but not limited to, IP addresses or computer domain names, URI addresses, request time, method used to submit a request to the server, file sizes, server response status, country of origin, browser and operating system characteristics, data about the time of each visit, information about movements within the Application, and other parameters of the User's device operating system.

User: Any individual using our Website or Application.

Data Subject: The individual whose personal data is being processed.

Data Processor: A natural or legal person, official government body, agency, or other body that processes Personal Data on behalf of the Controller.

Controller (or Owner) of Data: A natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data as well as the security measures related to the use and operation of the Application. Unless otherwise specified, the Owner of the application is the Controller of Data.

Application: Means the tool used to collect and process the User's personal data.

Service: Refers to the service provided by our Website or Application as described in the relevant terms on this website or in the application

Cookie: Trackers consisting of sets of data stored in the User's browser.

Tracker: The term "tracker" describes any technology, such as cookies, unique identifiers, web beacons, embedded scripts, electronic tags, and fingerprints, that allows User actions to be tracked, such as accessing information on the User's device and storing it on that device.

3. Legal information

This Privacy Policy is prepared based on provisions of various legislative acts, including Articles 13/14 of the Regulation (EU) 2016/679 ( "General Data Protection Regulation" or “GDPR” ). Unless otherwise specified, rules for ensuring the confidentiality of personal data apply only to the Website.

4. Personal Data We Collect

Data You Provide

When using our Website and Application, we collect the following types of information:

• Victim Information: This may include your name, contact information (email, phone number), location, and any other personal details you provide while reporting an incident.
• Transaction Data: We collect details about the transaction(s) involved in the theft, including wallet addresses, transaction IDs, dates, and amounts.
• Incident Description: A detailed description of the theft, including any relevant communications with the parties involved.
• Technical Information: We may collect information about your device, IP address, and other technical data related to your use of the Application.

Device and Usage Data

When you visit our Application, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on. We also process information when you use our services and products. This information may include:

• IP Address
• Individual Products you view
• Web terms or searches that led you to the site
• Time zone

Data we collect from third parties

We may receive your personal data from third parties such as companies subscribing to our company services, partners and other sources. This information is not collected by us but by a third party and is subject to the relevant third party's own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions you should first contact the relevant third party for further information about your personal data. Where that third party is unresponsive to your rights, you may contact the Data Protection Officer (contact details below) and we can assist you.

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed.

5. How We Use Your Information

We use the information you provide for the following purposes:

• Processing and Investigating Reports: Your data is used to create and process your report, allowing us to assist in the investigation of the theft case.
• Communications: We may use your contact details to communicate with you regarding your case, provide updates, and respond to any inquiries.
• Improvement of Services: We may use technical data and feedback to improve our Website and the services we provide.

Legal Requirement

We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure. Purpose and Legal Basis for the Processing of Personal Data. We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

• To deliver our product or service;
• Providing, Developing, and Improving our Products and Services;
• Deliver, maintain, debug and improve our products and services;
• Enable you to access our services and set up accounts;
• Provide you with technical and customer support;
• Organize and Deliver Advertising and Marketing;
• Send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held by us or hosted on our behalf; and organize events or register attendees and schedule meetings for events;

Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you;

New consent will be required If any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

Sharing and Disclosure

We do not sell or share your personal information with third parties, except in the following cases:

• Law Enforcement and Authorities: If required by law, or in connection with legal claims, we may disclose your data to law enforcement or other governmental authorities to assist in an investigation.
• Service Providers: We may share your information with trusted service providers who assist us in operating the Application, under strict confidentiality agreements.
• With Your Consent: We will share your information with others if you give us explicit consent to do so.

We will share your personal data with third parties only in the ways set out in this Policy or set out at the point when the personal data is collected. We also use Google Analytics to help us understand how our customers use the site.

You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

We may also use your Personal Information to provide you with targeted marketing via advertisements or communications (such as newsletters). For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational, E Service Providers and Other Third Parties.

We may use a third party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. Service providers may be within or located outside the EEA. We may share your personal data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us by using the information in the Contact Us section below.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team by using the form below.

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

6. Cookie policy

Usage of cookies and similar technologies on our website, www.SafeMyCrypto.com, ir regulated on Cookie Policy.

7. Retention & Deletion

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law, but not more than 5 years. When we no longer need personal data, we will remove it from our systems and / or take steps to anonymize it.

8. Children's Privacy

We will not knowingly collect personal data from children under the age of 16 Years

9. Your Rights to Your Personal Data

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations.

Right of access by the data subject (GDPR Article 15)

You have the right to request a copy of the personal data we are processing about you.

Right to Rectification (GDPR Article 16)

You have the right to have incomplete or inaccurate personal data that we process about you rectified.

Right to Erasure to (right to be Forgotten) (GDPR Article 17)

You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to Restriction of Processing (GDPR Article 18)

You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.

Right to Data Portability (GDPR Article 20)

You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to our Exchange FZC services.

Right to Object (GDPR Article 21)

Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.

You have the right not to be denied service or have an altered experience based on having executed any of your CCPA rights.

Withdrawing Consent

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

10. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your data.

11. Amendments

The Policy is presented in the most up-to-date version. We may unilaterally amend this Policy at any time.

All changes come into force from the moment they are published on this page, unless a different period is indicated in the text of the amendments.

When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.

We will make every effort to organize additional ways to notify users of amendments to the Policy, but we ask you to regularly check for the latest version on the website yourself.

12. Complaints

If you have a complaint about this Policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority. If you are based in the EEA, please visit this website for a list of local data protection authorities.

13. Contact Us

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:

Email us at: [email protected]